How do I place a special order for an item you don’t normally stock?

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Since what you’re looking for is probably as individual as you are, the best way for you to help us help you is to have a discussion with a member of our friendly GrandErie Team.

Simply call, email or ask a Department Manager, giving us as much information as you can. We’ll check for the item and advise you on availability, price, expected delivery and other pertinent information.

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What information do I need to place an order?

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To special order an item, we need to know the item name, item number (product SKU), detailed description, any technical specifications and preferred brand name if known.

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What do you mean by all special orders are “firm”?

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Special orders may be items we don’t stock on a regular basis. This could mean the item cannot be cancelled, returned or exchanged. So, after you’ve placed your special order, we may ask you for a method of payment before we initiate your order. Rest assured, you won’t be charged until the goods come in – and in good condition.

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How long before my order arrives?

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Depending on where we need to source your item, a special order may take two business days to upwards of eight weeks to arrive. Items often arrive very quickly however an unpredictable delay may crop up with almost any order.

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How will I know when my special order has arrived?

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You will be contacted when your order arrives. Please ensure that we have your current address, telephone number or email address.

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