FAQ

How do I place a special order for an item you don’t normally stock?


Since what you’re looking for is probably as individual as you are, the best way for you to help us help you is to have a discussion with a member of our friendly GrandErie Team.

Simply call, email or ask a Department Manager, giving us as much information as you can. We’ll check for the item and advise you on availability, price, expected delivery and other pertinent information.




What information do I need to place an order?


To special order an item, we need to know the item name, item number (product SKU), detailed description, any technical specifications and preferred brand name if known.




What do you mean by all special orders are “firm”?


Special orders may be items we don’t stock on a regular basis. This could mean the item cannot be cancelled, returned or exchanged. So, after you’ve placed your special order, we may ask you for a method of payment before we initiate your order. Rest assured, you won’t be charged until the goods come in – and in good condition.




How long before my order arrives?


Depending on where we need to source your item, a special order may take two business days to upwards of eight weeks to arrive. Items often arrive very quickly however an unpredictable delay may crop up with almost any order.




How will I know when my special order has arrived?


You will be contacted when your order arrives. Please ensure that we have your current address, telephone number or email address.